Prompt repository Customer support & success
ChatGPT prompts for customer service and support
20 prompts for support and success teams: replies to upset customers, ticket triage, help articles, onboarding emails and replies to reviews. They stick to the policy you paste in and never promise a refund or a date the policy does not allow.
- Prompts
- 20
- Registry code
- SUP
- Average score
- 10 out of 10
- Works in
- ChatGPT, Claude, Gemini and Copilot
The 20 prompts
- SUP-001Reply to an upset customerA customer is angry or frustrated, and you need a reply that calms things down without promising what your policy does not allow.
- SUP-002Triage support tickets into JSONYou want every incoming ticket labeled with a category, an urgency and a summary, in a shape a script can route.
- SUP-003Turn resolved tickets into a help-center articleThe same question keeps coming in, and you want a help article written from how your team actually solved it.
- SUP-004Summarize a long support thread for escalationA case has bounced between people for days, and you need to hand it to an engineer or manager who has read none of it.
- SUP-005Explain a refund or return decision within policySomeone has already decided whether a refund or return is approved, partly approved or declined, and you need a reply that explains it clearly and fairly.
- SUP-006Reply to a cancellation request without making it hardA customer wants to cancel a subscription or service, and you want to confirm it cleanly, with one relevant alternative if you have one to offer.
- SUP-007Rewrite a saved reply so it sounds like a personYour team's macros or canned responses read stiff or out of date, and you want them clearer and warmer without losing any policy detail.
- SUP-008Write a customer update during an outage or incidentSomething is broken or slow for customers, and you need a status update that says what is known and what is not, without promising a fix time.
- SUP-009Find the top reasons customers contact supportYou have a month of ticket subjects or summaries and want to show the product team which problems cause the most contacts, with counts and examples.
- SUP-010Answer a customer question from your help docs and policyYou need an accurate, friendly reply that only uses what your documentation actually says.
- SUP-011Tell a customer their order or service is delayedYou need to explain a delay, give a realistic new date and offer what you can.
- SUP-012Plan a new customer's onboardingYou need milestones, training and check-ins that get a new customer to first value quickly.
- SUP-013Prepare a quarterly business review for a customerYou need results, usage, wins, issues and next-quarter goals for a customer review meeting.
- SUP-014Spot churn risk in an account and plan a saveYou need risk signals from usage, tickets and notes turned into a plan to keep the customer.
- SUP-015Turn a customer complaint into a bug report for engineeringYou need steps to reproduce, expected and actual behavior, and impact written from a messy ticket.
- SUP-016Score support replies against a quality checklistYou need agents' replies reviewed for accuracy, tone and policy with specific coaching notes.
- SUP-017Check in with a customer who has gone quietYou need a useful, low-pressure message to an account that stopped engaging.
- SUP-018Write a call script for a common customer callYou need a short script with branches for calls like renewals, reminders or payment follow-ups.
- SUP-019Brief the support team on a known issueYou need agents to know the symptoms, workaround, what to say and when to escalate.
- SUP-020Reply to a patient's billing questionYou work in a medical office and need a clear, kind explanation of a bill, insurance and next steps.
How to use them
- Open a prompt and press Fill in variables. Type your details into each blank; they stay in your browser.
- Copy the filled prompt into ChatGPT, Claude, Gemini or Copilot, or check it first in the Prompt Grader.
- Read the answer against your own facts before you use it. The Fact Check List shows what to check.
Questions
Is it safe to use AI for customer service replies?
For drafts a person checks, yes, and it saves real time on long or angry messages. Paste your actual policy into the prompt so the reply cannot invent one, and leave out account details the reply does not need.
Do these prompts work in Claude, Gemini and Copilot?
Yes. Each prompt is laid out for one kind of model, shown beside it, but every one works in ChatGPT, Claude, Gemini and Microsoft Copilot. Fill in the blanks and paste the whole prompt into the chat.
Are these prompts free?
Yes. You can open ten prompts without signing up, and a free email unlocks all 319 in the repository. Use them in your own work and your clients' work; please do not republish the collection.