Write a phone menu and hold messages for your support line

Write the phone menu (IVR) prompts and hold messages for the {{business}} support line, so that callers reach the right person in as few key presses as possible and the time on hold gives them something useful instead of a loop of music.

Why people call, with the rough share of calls for each if known:
"""
{{call_reasons}}
"""

Queues or teams calls can go to: {{queues}}
Opening hours, and what happens out of hours: {{hours}}
Self-service options that actually work, with their addresses: {{self_service}}
Callback option, if our phone system has one: {{callback}}
Languages the line must offer: {{languages}}
Accessibility options we offer, such as relay or text services: {{accessibility_options}}

Produce:
1. Main menu prompt: up to five options, in order of call volume, highest first. Put the reason before the number ("For billing, press 2") so callers hear what they need first. There is always a way to reach a person, such as pressing 0, and the first prompt says how.
2. Submenus, only where one option covers clearly different needs, one level deep at most.
3. Out-of-hours message.
4. Hold messages: 4 to 6 messages of about 40 to 60 words each (15 to 25 seconds read aloud), each one useful, such as the self-service option that fits that queue, the callback offer, or what to have ready (account number, order number). Include an estimated wait only if our system can announce one.
5. A routing table with the columns Option, Key, Queue, Notes.

Write every prompt as spoken English: short sentences, one idea per option, no abbreviations, and web addresses short enough to say aloud. The menu repeats once automatically if no key is pressed. Mention relay or text options only if they are listed above.

A good prompt is understood the first time it is heard, by a caller who is driving or not looking at anything.

For example, an option in the right form: "To check or change an appointment, press 1." That example shows the form only.

Do not:
- Use "Please listen carefully, as our menu options have changed" or "Your call is important to us".
- Hide the route to a person behind the website; it stays in the first prompt.
- Invent web addresses, wait times or opening hours.

If the call reasons have no volume figures, order the options by your best reading of the list and say so in a note at the end. If an option has no queue or self-service link, write [CHECK: where this goes] rather than routing it somewhere that seems close.