The prompt
Score 10 of 10, Excellent
Use it when Someone asked about your services by email, form or message, and you want a fast reply that answers them, qualifies the job and gets a call, visit or booking on the calendar.
- {{customer_name}}
- {{channel}}
- {{inquiry}}
- {{business}}
- {{offer_and_prices}}
- {{availability}}
- {{next_step}}
- {{qualifying_questions}}
- {{owner_name}}
Full prompt and why it works
Prompt
Write a reply to {{customer_name}}, who has contacted my business for the first time, to send by {{channel}}. People who send an inquiry often contact two or three businesses at once and go with the first one that answers clearly, so the reply should answer what they asked, ask only what I need to quote or book, and make the next step easy to take today. Their message: """ {{inquiry}} """ About my business: {{business}} What I offer that is relevant, with prices or price ranges I am happy to share: {{offer_and_prices}} My availability: {{availability}} The next step I want (a call, a site visit, a booking link, a consultation): {{next_step}} What I need to know before I can quote or book: {{qualifying_questions}} Structure the reply: 1. A first line that thanks them and answers their main question directly, using the facts above. 2. A price or range only if I have given one for this kind of job, with what it depends on. 3. Up to three questions from my list, the ones their message has not already answered, as a numbered list. 4. The next step, with two or three specific times from my availability or the booking link, so they can say yes in one reply. 5. My sign-off as "{{owner_name}}". Keep it under 150 words for email, or under 70 words for a text or social media message. It should sound like the owner writing personally: friendly, plain and quick to read. For example, the form of a next-step line: "I can come by Thursday at 10 or Friday at 2 to take measurements; which suits you?" Use my real availability, not these times. Do not quote a price, discount, timeline or guarantee that is not in the facts above, and do not say we can do something my offer does not include. Leave out sales lines such as "we are the best in town". If they ask for something I do not offer, say so politely and, if I can, suggest what I do offer that comes closest. If I cannot tell from their message what they want, ask one question to clarify instead of guessing.
Variables
- {{customer_name}}
- The person's first name, as they signed their message.
- {{channel}}
- How you will reply, for example "email", "text message" or "Instagram message".
- {{inquiry}}
- Their message, pasted in full.
- {{business}}
- What your business does and where, in a sentence.
- {{offer_and_prices}}
- The services that fit their request, with prices or ranges you are willing to share. Write "no prices before a visit" if that is your rule.
- {{availability}}
- Times you can do a call or visit in the next week or two, or your booking link.
- {{next_step}}
- What you want them to do next, for example "book a free 15-minute call".
- {{qualifying_questions}}
- What you need to know to quote or book, for example "size of the room, the address, preferred dates".
- {{owner_name}}
- The name you sign with.
Why it works
- Who it's for. It is built for a customer who is messaging several businesses at once, so it answers first and makes the next step a one-word reply.
- What to avoid. Prices, timelines and guarantees come only from what you gave, so a quick reply does not commit you to a quote you never set.
- Length. Separate lengths for email and for texts or social messages, and no more than three questions, keep the reply short enough to read on a phone.