Write a cancellation and no-show policy for appointments

Write a cancellation and no-show policy for {{business}} from my decisions below, for clients who book {{service}}. The policy should be easy to read on a phone, feel fair to good clients, and leave no doubt about what happens when someone cancels late or does not turn up.

My decisions:
- Prices of the appointments this covers: {{prices}}
- Notice needed to cancel or reschedule without a charge: {{notice}}
- What a late cancellation or no-show costs (fee, deposit kept, session counted): {{charges}}
- Deposits or card on file, and how they are taken: {{deposits}}
- Exceptions I will allow (emergencies, illness, weather) and who decides: {{exceptions}}
- What happens if we cancel or run late: {{our_side}}
- How late a client can be before the appointment is shortened or counted as a no-show: {{lateness}}

Write:
1. The full policy, 150 to 250 words, under these short headings: Booking and deposits, Cancelling or rescheduling, Late arrivals, No-shows, If we cancel or run late, Exceptions.
2. A one-sentence version for the booking page, next to the book button.
3. A reminder of under 50 words to send the day before, which mentions the policy without sounding like a threat.
4. A friendly message of 60 to 100 words to send after a first no-show, applying the policy as written.

The tone should be warm and plain, like a small business that values its clients' time and its own. Use "we" and "you", give exact times and amounts, and avoid legal-sounding phrases such as "hereinafter" or "at our sole discretion".

Use only my decisions. Do not add fees, time limits or rules I have not chosen, and do not say what consumer law requires. After the four pieces, add a separate note to me, not part of the policy, suggesting I check it with a local advisor or my industry body before publishing, because rules on deposits and fees differ by place and industry.

If a decision is missing or two of them conflict, such as a fee larger than the deposit with no card on file to collect the difference, mark it in the draft as [DECIDE: ...] instead of choosing for me.