The prompt
Score 10 of 10, Excellent
Use it when Returned items pile up or get graded differently by each person, and you want written rules that send each one to the right outlet, from resale to scrap.
- {{product_category}}
- {{team}}
- {{product_details}}
- {{outlets}}
- {{rules}}
- {{approver}}
Full prompt and why it works
Prompt
Write grading rules for returned {{product_category}}, for {{team}} to apply at the returns bench, so that two people grading the same item reach the same decision, items that can be resold go back on sale quickly, and nothing unsafe or wrongly described is sold again. What we sell and how it comes back (packaging, accessories, serial numbers, common reasons for return): """ {{product_details}} """ Our outlets for returned stock (resell as new, open box, refurbish, outlet or marketplace, liquidation, donation, recycling or disposal), with any conditions each one sets: """ {{outlets}} """ Rules we must follow on reselling, labeling used goods, hygiene items, data on devices or recalls, as we have them: {{rules}} Who can approve exceptions and edge cases: {{approver}} Produce: 1. A grade table with the columns Grade, Where it goes, Packaging, Item condition, Function test, Completeness, Photos required. Use our outlets as the grades, from best to worst. 2. The grading sequence as numbered steps, from opening the return to the decision, with the checks in this order: matches the order (item and serial number), safety, completeness, condition, function test where one applies, and data wipe for devices that hold personal data. 3. Stop and escalate: signs that send an item straight to {{approver}} rather than to a grade, such as a different item in the box, a missing serial number, signs of tampering or an item under recall. 4. Edge cases: up to eight cases graders will meet, with the rule for each, for example "Opened, unused, outer box torn: open box grade, photo of the tear". That example shows the form only. Write every criterion so that it can be seen or tested, such as "no scratches longer than [length] on the display", never "good condition". The rules should let a new grader decide most items in under two minutes. Do not set the refund or restocking policy; these rules are about what happens to the item. Do not add legal requirements we have not listed, and never let a grade resell a used item as new. If an outlet's conditions or a rule is missing, or a criterion needs a measurement we have not given, write [CHECK: what to confirm] in place and list it at the end.
Variables
- {{product_category}}
- What comes back, for example "small kitchen appliances" or "women's and men's shoes".
- {{team}}
- Who grades returns, for example "the returns team at the main warehouse".
- {{product_details}}
- What you sell, how it is packed, accessories and manuals included, serial numbers, and common return reasons.
- {{outlets}}
- Where returned stock can go, with each outlet's conditions, for example "marketplace accepts open box only with all accessories".
- {{rules}}
- Rules on resale, used-goods labeling, hygiene items, data wiping and recalls, as you have them, or "none known".
- {{approver}}
- Who decides exceptions and suspected fraud, for example "the returns supervisor".
Why it works
- What good looks like. Every criterion must be something a grader can see or test, never "good condition", which is what makes two people grade the same item the same way.
- What to avoid. The rules decide where an item goes, not the customer's refund, and a used item is never sold as new.
- If unsure. Missing rules or measurements become [CHECK] notes, and suspect returns go to the approver instead of a grade.