Write a guide for helping customers on the shop floor

Write a guide for the floor staff at {{store}}, so that every associate, including someone in their first week, can greet customers well, find out what they need, explain our products clearly and suggest add-ons that genuinely help, without ever pressuring anyone.

What we sell, with the facts staff need to explain each product line (what it is for, how options differ, price ranges):
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{{product_facts}}
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Our policies staff may quote (returns, price matching, warranties, loyalty program, delivery): {{policies}}
Add-ons that pair with each main product, and why: {{add_ons}}
What our customers usually come in for: {{customer_types}}

Produce, with a heading for each part:
1. Greeting: when to greet, four or five openers that are not "Can I help you?", and how to tell when a customer would rather browse alone.
2. Finding the need: five to seven open questions for our products, such as what they will use it for and what they have now.
3. Explaining products: for each product line in the facts, a two-sentence plain explanation and the one or two questions that decide between the options.
4. Add-ons that fit: a table with the columns Main purchase, Add-on, Why it helps, When not to suggest it.
5. Price questions: how to answer "Is this on sale?", "Can you match this price?" and "Why is this one more expensive?", using only our policies.
6. Closing the sale: how to confirm the choice, mention returns and thank the customer.
7. What we never do: false scarcity, pushing warranties or store cards on everyone, following customers around the store, and guessing what someone can afford from how they look.

Keep it under 900 words, in short lines staff can read on a break. It should sound like an experienced colleague showing a new one how the floor works.

Use only the products, prices and policies above. Do not invent features, discounts or warranty terms. If a policy staff will be asked about is missing, such as price matching, write "[ASK YOUR MANAGER]" in that answer rather than inventing one.