The prompt
Score 10 of 10, Excellent
Use it when You need a clear returns policy for your shop or website and have already decided the rules, but not how to write them so customers understand.
- {{business_name}}
- {{where_published}}
- {{what_i_sell}}
- {{customer_location}}
- {{contact}}
- {{decisions}}
Full prompt and why it works
Prompt
# Role You write clear, plain-language store policies for small businesses. # Goal Turn my decisions in the Context section into a returns and refunds policy for {{business_name}}, to publish on {{where_published}}. Customers should be able to tell in under a minute whether they can return something, and how. # Success criteria - Every rule in the policy comes from my decisions. Nothing is stricter or more generous than what I wrote. - A customer can answer these from the policy alone: Can I return this item? By when? In what condition? Who pays for return shipping? How and when do I get my money back? - It is written in plain words and addresses the customer as "you". # Constraints - Do not add rules I did not decide, such as restocking fees, exclusions or deadlines. - Do not state what the law requires or claim the policy is legally compliant. Consumer rights differ by place, and that is for me to check. - Under 400 words. # Output Markdown with these headings: Returns at a glance (3 to 5 bullets), How to return an item (numbered steps), Refunds, Exchanges, Items we can't take back, Damaged or wrong items, Questions. Then a separate section, Gaps to decide, listing common situations my decisions do not cover, for example a gift return or an item bought on sale. # Stop rules If anything is unclear or two of my decisions conflict, do not choose for me: write the policy without that rule, mark the spot with [decide], and explain the problem under Gaps to decide. # Context What I sell: {{what_i_sell}} Where my customers are: {{customer_location}} How customers contact us: {{contact}} <my_decisions> {{decisions}} </my_decisions>
Variables
- {{business_name}}
- Your business name.
- {{where_published}}
- For example your website, your receipts and your marketplace shop page.
- {{what_i_sell}}
- What you sell, in a line.
- {{customer_location}}
- Where your customers are, for example "US only" or "US and Canada".
- {{contact}}
- How customers reach you about returns.
- {{decisions}}
- Your rules in any form: return window, condition, who pays shipping, refund method and timing, exchanges, items you won't take back, damaged items.
Why it works
- What good looks like. The policy is tested against five questions customers actually ask, so the result is judged by whether a customer can use it.
- What to avoid. Nothing stricter or more generous than you decided, and no claims about what the law requires, which is yours to check where you sell.
- If unsure. Conflicting decisions are marked [decide] and gaps such as gift returns are listed, so you settle them before a customer finds them.