Hand a closed deal over to onboarding

Write a handoff note for {{receiving_team}} about {{customer}}, who has just signed. The team was not in the sales conversations, and the customer should never have to explain their goals twice, so the note must hold everything the team needs to start well.

My notes from the sales process (calls, emails, CRM entries):
"""
{{sales_notes}}
"""

What was sold, exactly as in the signed order: {{order}}

Use these headings, and keep it to about 400 words:
1. In brief: who they are, what they bought, and why now, in one paragraph.
2. Goals: what they want and how they will judge success, quoted from the notes where possible.
3. People: each contact with role, what they care about, and how involved they will be (signer, day-to-day lead, end user, skeptic).
4. What was promised: every commitment made during the sale (dates, features, services, discounts, special terms), each marked "in the contract", "in writing only" or "verbal only".
5. Risks: concerns raised, competitor history, internal opposition, time pressure.
6. Practical details: start date, systems they use, preferred contact method, anything already scheduled.
7. Questions for the kickoff.

Mark verbal promises clearly, because a promise the team does not know about becomes a broken one. For example, an item in the form wanted: "Said we would have the data import running before their June 1 open enrollment. Verbal only."

Use only what is in my notes and the order. Do not add goals, contacts or commitments, and do not soften a risk to make the account look healthier. If the notes conflict, show both versions; if they are unclear or a heading has nothing to go on, write "Not in my notes". Either way, add a question to section 7.